Family Support Helpline
HMP Oakwood operates a telephone support line for all queries and advice in regards to Visits; including the cancellation of any visits 01902 799776.
Please note visitors are unable to book a visit through this phone line. Despite the dedication and commitment of all Visits administration team, it is not always possible for someone to be there all of the time to help and support families. The telephone helpline is available during the day and also accepts calls when staff are not there. It is a 24 hour service which families and friends can contact at any time. If calls are made during weekdays, staff are generally on hand to deal with queries and will answer calls personally. Out-of-hours, callers can leave their details and a member of the team will call them back as soon as they pick up the messages.
Safer Custody Team
Prisoners’ family and friends are an integral part in forming a safer prison and are encouraged to make suggestions about how the prison could better protect prisoners from victimisation and to provide information to help identify those prisoners likely to be at risk.
Should you have any concerns or issues you would like to raise then please contact the Safer Custody Team by either calling:
24 hour answer service: 01902 799 991