Oakwood facilities for children

HMP Oakwood
Oaks Drive
West Midlands
WV10 7QD

+44 (0)1902 799700

+44 (0)1902 799762

Prison Voicemail Service

Social contacts can now exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply.

The service is used by over 5000 people to maintain contact across the HM Prison Service. In a recent survey of 81 prisoners, 96% said voicemails make them feel better.

Family feedback
- "It was heartbreaking each time I missed his call and was unable to call him back. Now with Prison Voicemail I am able to call him and leave a message and he can do the same. If there is an urgent message or I am feeling low I can call him and leave a message."
- "I hadn't been able to find a way for our children to speak to their dad for three years. After they left their first voicemail I actually broke down in tears. It just makes such a difference, I think the service is brilliant."

Prisoner feedback
- "The service is really helpful as it ensures family can communicate quickly and are able to initiate contact - really important as otherwise they are waiting for me to call them"
- "Since we found out about the service we have used it constantly. It has been absolutely brilliant for myself and wife to keep contact everyday between our main phone calls and visits. Thank you it has made my sentence a lot easier to deal with."

How it works
- Sign up for an account at prisonvoicemail.com to get your voicemail number
- You can leave a message immediately via the app or by calling the voicemail number
- The prisoner will be informed of the account once it has been approved by the prison
- The prisoner dials the same voicemail number (a landline call rate) to listen and reply to your voicemails
- You get a notification when your voicemail has been heard, or when there is a reply waiting

Prison Voicemail also has an accompanying app for iOS and Android phones which makes sending, receiving, and re-listening to messages much easier, and includes the Live Calls feature which makes it possible for the approved contact to speak directly to the prisoner through the service.

To find out more information, including pricing, visit prisonvoicemail.com